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Frequently Asked Questions
Implementation
1. What is involved in implementing BreņaMail's service?
All that is necessary is a change in your DNS records, so
that the 'MX' (mail exchanger) entries for
your domain point to BreņaMail's systems. After that change
has been made, your email will be
redirected through BreņaMail’s filters before being
automatically delivered to your mail server.
2. What is an MX record?
A mail exchanger (MX) record identifies the location of a
domain’s mail server. The record directs
computers on the Internet where to send email for a specific
domain. Unfortunately, the record also
informs spammers of the location of a domain’s mail server.
By changing the MX record, a company
can re-route its inbound email to BreņaMail, which filters
messages for spam and viruses and then
delivers the clean email to the company’s mail server.
3. Is there any downtime necessary to implement
BreņaMail's service?
There is no downtime involved in implementing BreņaMail. The
setup process is fast and completely
seamless, and does not affect or delay your inbound or
outbound email.
4. How soon will we start seeing results?
Typically BreņaMail begins working within a few hours of the
DNS change, and often within a few
minutes of that change, for a significant percentage of your
inbound email. In order for all of your
inbound messages to be filtered, the changes to your
domain's MX record must fully propagate
through the Internet. The Time-To-Live (TTL) setting within
your domain’s DNS specifies how quickly
these changes should take effect; TTL values generally range
from one hour to 24 hours. There is no
interruption to your mail flow during any of this time. |
