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Frequently Asked Questions
Reliability and Server Back-Up
1. How reliable is BreņaMail?
BreņaMail's network and software architecture have been
designed to handle both the rapidly
growing volume of email and the heavy peak loads that are
characteristic of SMTP traffic. BreņaMail
has no single point of failure and provides a 99.999% uptime
guarantee.
2. Will we
experience delays in receiving messages?
No.
BreņaMail typically processes a message in less than a
second. Customers do not notice any
delays in the delivery
of email.
3. What
happens if our mail server goes down?
In the event that a customer's mail server is inaccessible,
the BreņaMail system acts as a message
queue so that emails will be forwarded to the customer once
the mail server is back online. BreņaMail
uses a timing algorithm to gracefully deliver those queued
messages, to ensure that the customer’s
mail server is not overwhelmed with a sudden barrage of
inbound mail.
4. What if I need access to email while our
organization’s mail server is down?
In addition to the queuing described above, BreņaMail can
provide full-fledged backup mail service so
that customers can rapidly regain full inbound and outbound
email communications in the event of a
prolonged outage or other problem with their primary email
system.
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